• Wash and dry laundry
  • Operate washers and dryers for linens, towels, bedding, and uniforms
  • Sort items by fabric type, color, and cleaning requirements
• Fold and organize
  • Fold towels, sheets, pillowcases, and other items neatly
  • Stack and store clean laundry in designated areas
• Inspect linens
  • Check for stains, damage, or wear
  • Remove damaged items from circulation and report issues
• Maintain laundry equipment
  • Use machines properly and safely
  • Report malfunctions or maintenance needs
• Deliver linens
  • Transport clean laundry to housekeeping or storage areas
  • Collect dirty linens from floors or designated collection points

Cleaning & Safety Duties

• Follow hotel sanitation and hygiene standards
• Use cleaning chemicals safely and correctly
• Keep laundry area clean and organized
• Follow workplace safety procedures

Key Skills & Qualifications

• Attention to detail (spotting stains, proper folding)
• Time management and efficiency
• Ability to work independently and as part of a team
• Basic understanding of laundry processes and chemicals
• Physical stamina (lifting, standing, repetitive motion)

Typical Requirements

• High school diploma or equivalent (preferred but not always required)
• Previous laundry, housekeeping, or hospitality experience (helpful but not required)
• Ability to lift 20–50 lbs and stand for long periods

Work Environment

• Laundry room within a hotel (warm, humid environment)
• Fast-paced during peak turnover times
• Shifts may include mornings, evenings, weekends, and holidays
• Must be able to work alone

Extra Duties (depending on property)

• Assisting housekeeping staff
• Handling guest laundry services
• Tracking linen inventory
• Supporting other back-of-house operations

Brand: IHG (InterContinental Hotels Group)
Department: Food & Beverage / Guest Services
Reports To: Breakfast Supervisor / Hotel Manager

Job Summary

The Breakfast Attendant is responsible for providing a welcoming, clean, and well-stocked breakfast experience for hotel guests in accordance with IHG brand standards. This role focuses on food preparation, presentation, cleanliness, and exceptional guest service.

Key Responsibilities

• Set up and prepare the breakfast area before service hours

• Prepare and replenish breakfast items (hot and cold) according to IHG brand standards

• Ensure food quality, freshness, and proper presentation at all times

• Maintain cleanliness of the breakfast area, kitchen, and storage areas

• Follow all food safety, sanitation, and hygiene procedures

• Greet guests warmly and assist with questions or special requests

• Monitor inventory and restock supplies as needed

• Break down and clean breakfast area after service

• Report maintenance or safety issues to management promptly

Qualifications & Skills

• High school diploma or equivalent preferred

• Previous food service or hospitality experience a plus

• Strong customer service and communication skills

• Ability to work early morning shifts, weekends, and holidays

• Ability to stand for extended periods and lift up to 25–30 lbs

• Basic knowledge of food safety and sanitation practices

Physical Requirements

• Standing and walking for long periods

• Lifting, carrying, and bending as needed

• Working in a kitchen environment with hot equipment

Work Environment

• Fast-paced hotel breakfast service area

• Early morning hours (5:30a-10a)

Room Attendant – Job Description

Position Summary:
A Room Attendant is responsible for cleaning and maintaining guest rooms and public areas to ensure a clean, comfortable, and welcoming environment. This role plays a key part in guest satisfaction by delivering high-quality housekeeping services.

Key Responsibilities

• Clean and tidy guest rooms, bathrooms, and hallways according to hotel standards

• Make beds, change linens, and replace towels

• Replenish guest room amenities (soap, shampoo, coffee, etc.)

• Vacuum carpets, sweep/mop floors, dust surfaces, and clean mirrors/windows

• Empty trash bins and replace liners

• Report any maintenance issues, damages, or safety concerns to housekeeping supervisors

• Ensure proper use and storage of cleaning supplies and equipment

• Follow all hotel health, safety, and sanitation guidelines

• Assist guests with inquiries or requests in a friendly and professional manner

• Maintain housekeeping carts and stock rooms with supplies as needed

Skills & Qualifications

• Strong attention to detail

• Ability to work independently and as part of a team

• Good time-management skills and ability to meet deadlines

• Physical stamina to stand, walk, lift, and bend for long periods

• Basic understanding of cleaning chemicals and safety procedures

• Previous housekeeping or hotel experience is a plus but not required

Work Environment

• Fast-paced hospitality environment

• Requires flexibility to work weekends, holidays, and different shifts

• Frequent use of cleaning tools and equipment

The Hotel Front Desk Attendant serves as the first point of contact for guests, providing exceptional customer service through welcoming interactions, efficient check-in/check-out processes, and prompt resolution of guest inquiries. This role ensures a smooth and enjoyable guest experience while maintaining hotel standards and procedures.

Key Responsibilities

Guest Services

• Greet guests warmly upon arrival and provide a friendly, professional first impression.

• Manage check-in and check-out procedures accurately and efficiently.

• Verify guest information, process payments, and issue room keys.

• Respond promptly to guest inquiries in person, by phone, or via email.

• Provide information about hotel amenities, local attractions, transportation, and dining options.

• Address and resolve guest concerns or escalate issues to management when needed.

Administrative & Front Office Operations

• Maintain guest reservations, room availability, and records using the hotel’s property management system (PMS).

• Handle incoming calls, messages, and requests through the hotel switchboard.

• Manage cash, credit card transactions, and daily balancing of the cash drawer.

• Prepare and organize essential front desk documents, reports, and shift summaries.

• Coordinate with housekeeping and maintenance to ensure room readiness and address service issues.

Security & Compliance

• Follow hotel safety procedures and monitor lobby and entry areas.

• Verify guest identification and ensure compliance with hotel policies.

• Maintain confidentiality of guest information and financial data.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.

• Prior customer service or hotel experience preferred but not required.

• Proficiency with computers; experience with PMS software is an advantage.

• Strong communication, problem-solving, and multitasking skills.

• Friendly, professional demeanor and a commitment to excellent service.

Work Environment

• Requires flexible scheduling, including nights, weekends, and holidays.

• May involve standing for extended periods and occasionally lifting light items such as luggage.