• Guest services: Welcome guests warmly, answer questions, and assist with requests or concerns.

• Check-in and check-out: Register arriving guests, verify reservations, issue room keys, and process departures.

• Reservations: Make, modify, and cancel reservations using the hotel’s reservation system.

• Payments: Process guest payments, deposits, refunds, and invoices according to hotel procedures.

• Telephone and communication: Answer calls, transfer calls, take messages, and provide accurate information about hotel services.

• Problem-solving: Address guest complaints professionally and refer more complex issues to a supervisor or manager.

• Coordination: Communicate with housekeeping and other departments regarding room availability, guest requests, and special accommodations.

• Safety and security: Follow hotel policies for guest privacy, cash handling, and emergency procedures.

• Hotel standards: Maintain a professional appearance and deliver service consistent with IHG brand standards.

Qualifications and skills

• High school diploma or equivalent preferred.

• Strong verbal communication and customer service skills.

• Basic computer skills and ability to learn hotel booking software.

• Professional, friendly, and organized demeanor.

• Ability to multitask in a busy hotel environment.

• Flexibility to work evenings, weekends, holidays, and rotating shifts as required.

• Previous hotel or front desk experience may be preferred but is not always required

• Repair or replace items around the hotel and refurbish items in guest rooms. By keeping on top of these tasks, you'll keep our hotels looking great and working well.
• Plumbing
• PTAC's
• Organize supplies and make sure equipment is ready for the next day
• Live up to high safety standards - follow guidelines and tell your supervisor about any incidents, dangerous conditions or unsafe equipment
• Take responsibility for the safety and cleanliness of areas inside and outside the hotel, like the car park and pool
• Always keep an eye out for improvements - follow the preventative maintenance calendar and keep everything working and efficient at all times
• Be a friendly face and helping hand to our guests
• Keep your supervisor or duty manager in the loop and tell them about any low running supplies
• Look smart and approachable in your uniform
• Be ready to take on extra duties as and when the team needs you

Key Skills & Experiences

• Experience - you'll have at least one year of maintenance or repair work under your belt.
• A high school diploma or related vocational training.
• You'll be familiar with reporting tools like Quore.
• On top of building equipment and hand tools, you'll have a working knowledge of basic plumbing, electrics and preventative maintenance procedures.
• Fitness - you'll be on your feet most of the day, and will need to bend and kneel a lot.
• Flexible- must be open.

• Arrive on time and prepare the breakfast area before scheduled service begins.

• Turn on and prepare approved breakfast equipment according to operating procedures.

• Prepare and arrange breakfast food items, including hot and cold selections, cereals, breads, pastries, fruit, yogurt, beverages, and other approved items.

• Prepare coffee, juice, water, and other breakfast beverages.

• Ensure food is properly displayed and presented in an attractive and organized manner.

• Check food supplies and determine what items need to be prepared or replenished.

• Follow established recipes, preparation procedures, and portion-control standards when applicable.

• Verify that food and beverage stations are clean and ready before guests arrive.

Guest Service

• Welcome guests to the breakfast area in a friendly and professional manner.

• Answer guest questions regarding breakfast items, hotel services, or available amenities.

• Assist guests when they need help locating food, beverages, utensils, or other items.

• Maintain a positive and professional attitude, even during busy periods.

• Respond appropriately to guest concerns and notify management when an issue requires additional assistance.

• Help create a comfortable and welcoming environment for guests.

Food and Beverage Maintenance

• Monitor food levels continuously throughout breakfast service.

• Replenish food, beverages, condiments, utensils, napkins, cups, plates, and other supplies as needed.

• Monitor the appearance and quality of food throughout service.

• Follow applicable food-safety procedures for handling, storing, and serving food.

• Remove food items that are no longer appropriate for service according to hotel procedures.

• Keep hot and cold food areas properly maintained according to applicable safety requirements.

• Ensure beverage dispensers and coffee stations remain clean and stocked.

Cleaning and Sanitation

• Keep tables, chairs, counters, serving areas, floors, and other breakfast-area surfaces clean throughout the shift.

• Clear used dishes, plates, cups, and other items from tables.

• Wipe and sanitize tables and high-touch surfaces regularly.

• Clean breakfast equipment according to hotel procedures.

• Wash or properly handle dishes and utensils when required by the property.

• Sweep and mop floors as necessary.

• Empty trash and recycling containers when needed.

• Complete a thorough cleaning of the breakfast area after breakfast service.

• Maintain sanitary conditions in accordance with hotel and local health requirements.

Inventory and Supplies

• Monitor inventory levels of breakfast food, beverages, paper products, and cleaning supplies.

• Notify management when supplies are running low.

• Properly store food and supplies in designated areas.

• Check expiration dates and rotate products according to established procedures.

• Assist with receiving, organizing, and storing deliveries when requested.

• Avoid unnecessary waste and follow hotel procedures for food and supply usage.

Safety and Compliance

• Follow all hotel policies, procedures, and applicable food-safety regulations.

• Use kitchen and food-service equipment safely and properly.

• Report damaged equipment, spills, unsafe conditions, or maintenance problems to management promptly.

• Follow proper procedures for cleaning chemicals and equipment.

• Maintain appropriate personal hygiene and wear required uniforms or protective equipment.

• Follow emergency, fire, and workplace-safety procedures.

• Protect guest privacy and confidential hotel information.

Physical Requirements

The position may require the employee to:

• Stand and walk for extended periods.

• Frequently bend, stoop, reach, and lift.

• Carry food, beverage, and supply containers.

• Lift and move items weighing approximately 25–50 pounds, depending on property requirements.

• Push or pull carts and other equipment.

• Work in a fast-paced environment during peak breakfast hours.

• Perform repetitive cleaning and stocking activities.

Work Schedule

Breakfast Attendants typically work early-morning shifts, since breakfast service begins early for hotel guests. The schedule may include:

• Weekday and weekend shifts.

• Holidays.

• Early morning start times.

• Full-time or part-time hours.

• Occasional additional hours based on occupancy and hotel needs.

Required Skills and Qualifications

• Strong customer-service skills.

• Friendly and professional personality.

• Dependability and punctuality.

• Ability to work independently with limited supervision.

• Ability to multitask and prioritize duties.

• Good communication skills.

• Ability to maintain cleanliness and organization.

• Ability to follow written and verbal instructions.

• Ability to work effectively during busy breakfast periods.

• Previous hotel, restaurant, housekeeping, food-service, or customer-service experience is helpful but may not always be required.

• Food-handler certification may be required depending on local regulations and hotel policy.