The Breakfast Attendant is responsible for providing guests with a clean, welcoming, and enjoyable breakfast experience while maintaining the breakfast area according to Holiday Inn Express and IHG standards. This position ensures food and beverages are properly prepared, stocked, presented, and maintained throughout breakfast service.

Essential Duties and Responsibilities

• Welcome guests and provide friendly, courteous service during breakfast hours.
• Set up and prepare the breakfast area before service begins.
• Stock and replenish breakfast foods, beverages, utensils, plates, napkins, and other supplies.
• Monitor food levels and ensure items are available and properly presented.
• Maintain cleanliness and organization of the breakfast area, tables, counters, and serving stations.
• Follow proper food-handling, sanitation, and safety procedures.
• Monitor food temperatures and ensure food is stored and handled appropriately.
• Clean and sanitize tables, chairs, counters, equipment, and other food-service areas.
• Collect dishes, cups, utensils, and trash throughout breakfast service.
• Assist guests with questions regarding breakfast items and hotel amenities.
• Monitor the breakfast area and promptly address guest needs or concerns.
• Communicate with the front desk and management regarding guest requests, supply needs, or maintenance issues.
• Complete breakfast preparation, cleaning, and closing duties according to hotel procedures.
• Check inventory and notify management when food, beverages, or supplies need to be reordered.
• Follow Holiday Inn Express and IHG standards, policies, and procedures.
• Perform other duties as assigned by management to support hotel operations.

Qualifications

• Previous food-service, hospitality, or customer-service experience preferred but not required.
• Friendly and positive attitude with strong guest-service skills.
• Good communication and organizational skills.
• Ability to work independently and as part of a team.
• Ability to maintain cleanliness and attention to detail in a busy environment.
• Basic understanding of food safety and sanitation practices.
• Reliable and punctual.
• Ability to work early morning shifts, weekends, and holidays as required.

Physical Requirements

The position requires prolonged periods of standing and walking, frequent bending and reaching, and the ability to lift and carry food, beverage, and supply items as needed.

Overall Purpose

The Breakfast Attendant helps ensure every guest starts their day with a clean, well-stocked, and welcoming breakfast experience while maintaining the high standards of service and cleanliness expected at Holiday Inn Express by IHG.

Essential Duties and Responsibilities

• Greet guests warmly and provide professional, courteous customer service.
• Check guests in and out accurately and efficiently.
• Verify reservations, identification, room rates, and payment information.
• Process reservations, cancellations, modifications, and room assignments.
• Answer telephone calls and respond to guest questions and requests.
• Provide information about hotel amenities, services, and local attractions.
• Address guest concerns and resolve complaints professionally and promptly.
• Coordinate with housekeeping and maintenance to ensure rooms are clean, available, and properly maintained.
• Process cash, credit card, and other payments accurately.
• Maintain accurate guest records and complete required front-desk reports.
• Monitor hotel access and follow established safety and security procedures.
• Maintain a clean, organized, and welcoming front-desk area.
• Communicate effectively with other hotel departments during shift changes and throughout the day.
• Follow Holiday Inn Express and IHG standards, policies, and procedures.
• Assist with other hotel duties as needed to support daily operations and guest satisfaction.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service or hotel experience preferred but not required.
• Strong communication and interpersonal skills.
• Basic computer and cash-handling skills.
• Ability to remain professional and courteous in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and as part of a team.
• Availability to work flexible shifts, including weekends and holidays.

Physical Requirements

The position requires prolonged periods of standing and walking, frequent computer and telephone use, and the ability to occasionally lift or move light items as needed.

Overall Purpose

The Front Desk Attendant helps create a positive guest experience by providing friendly, efficient, and dependable service while ensuring front-office operations run smoothly and according to hotel and IHG standards.

Manage the day-to-day operations of the engineering and maintenance department.

• Develop and implement preventive maintenance programs for hotel equipment and facilities.
• Supervise, train, and schedule maintenance technicians and engineering staff.
• Ensure the proper operation of HVAC, electrical, plumbing, mechanical, fire safety, and building systems.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
• Coordinate repairs, renovations, and capital improvement projects.
• Monitor energy consumption and implement cost-saving initiatives.
• Maintain compliance with safety regulations, environmental standards, and hotel policies.
• Respond to emergency maintenance situations and minimize operational disruptions.
• Manage departmental budgets, inventory, vendor relationships, and contractor services.
• Support guest satisfaction by ensuring facilities remain safe, comfortable, and well-maintained.
• Willing to be "on-call" and must respond to any calls within 30 minutes.

Qualifications

• High school diploma or equivalent; technical certification or engineering-related degree preferred.
• Several years of hotel engineering, facilities management, or maintenance experience.
• Prior supervisory or management experience.
• Knowledge of HVAC, electrical, plumbing, mechanical, and life-safety systems.
• Strong leadership, problem-solving, and project management skills.
• Ability to work flexible hours, including weekends, holidays, and emergency call-outs.

Room Attendant – Job Description

Position Summary:
A Room Attendant is responsible for cleaning and maintaining guest rooms and public areas to ensure a clean, comfortable, and welcoming environment. This role plays a key part in guest satisfaction by delivering high-quality housekeeping services.

Key Responsibilities

• Clean and tidy guest rooms, bathrooms, and hallways according to hotel standards

• Make beds, change linens, and replace towels

• Replenish guest room amenities (soap, shampoo, coffee, etc.)

• Vacuum carpets, sweep/mop floors, dust surfaces, and clean mirrors/windows

• Empty trash bins and replace liners

• Report any maintenance issues, damages, or safety concerns to housekeeping supervisors

• Ensure proper use and storage of cleaning supplies and equipment

• Follow all hotel health, safety, and sanitation guidelines

• Assist guests with inquiries or requests in a friendly and professional manner

• Maintain housekeeping carts and stock rooms with supplies as needed

Skills & Qualifications

• Strong attention to detail

• Ability to work independently and as part of a team

• Good time-management skills and ability to meet deadlines

• Physical stamina to stand, walk, lift, and bend for long periods

• Basic understanding of cleaning chemicals and safety procedures

• Previous housekeeping or hotel experience is a plus but not required

Work Environment

• Fast-paced hospitality environment

• Requires flexibility to work weekends, holidays, and different shifts

• Frequent use of cleaning tools and equipment