Manage the day-to-day operations of the engineering and maintenance department.

• Develop and implement preventive maintenance programs for hotel equipment and facilities.
• Supervise, train, and schedule maintenance technicians and engineering staff.
• Ensure the proper operation of HVAC, electrical, plumbing, mechanical, fire safety, and building systems.
• Conduct regular inspections of guest rooms, public areas, and back-of-house facilities.
• Coordinate repairs, renovations, and capital improvement projects.
• Monitor energy consumption and implement cost-saving initiatives.
• Maintain compliance with safety regulations, environmental standards, and hotel policies.
• Respond to emergency maintenance situations and minimize operational disruptions.
• Manage departmental budgets, inventory, vendor relationships, and contractor services.
• Support guest satisfaction by ensuring facilities remain safe, comfortable, and well-maintained.
• Willing to be "on-call" and must respond to any calls within 30 minutes.

Qualifications

• High school diploma or equivalent; technical certification or engineering-related degree preferred.
• Several years of hotel engineering, facilities management, or maintenance experience.
• Prior supervisory or management experience.
• Knowledge of HVAC, electrical, plumbing, mechanical, and life-safety systems.
• Strong leadership, problem-solving, and project management skills.
• Ability to work flexible hours, including weekends, holidays, and emergency call-outs.

Key Responsibilities

• Greet guests warmly and provide a positive first impression.
• Check guests in and out efficiently according to hotel standards.
• Process reservations, room assignments, and payments.
• Handle cash, credit card transactions, and billing inquiries.
• Recognize and assist loyalty program members and returning guests.
• Respond to guest questions, concerns, and special requests.
• Provide information about hotel amenities, local attractions, and services.
• Upsell room upgrades and hotel services when appropriate.
• Maintain accurate guest records and reservation information.
• Coordinate with housekeeping, maintenance, and management to resolve guest issues.
• Follow hotel safety, security, and operational procedures.
• Assist with additional front office duties as needed.

Qualifications

• High school diploma or equivalent.
• Strong communication and customer service skills.
• Basic computer, cash-handling, and math skills.
• Ability to solve problems and handle guest concerns professionally.
• Flexible schedule, including weekends, holidays, and evening shifts.
• Previous hospitality or customer service experience preferred.

• Delivered exceptional guest service by managing check-ins, check-outs, reservations, and payment transactions.
• Resolved guest concerns and provided personalized recommendations to enhance guest satisfaction.
• Maintained accurate guest records and ensured compliance with hotel policies and procedures.
• Collaborated with hotel departments to ensure smooth daily operations.
• Promoted loyalty programs and upsold hotel services to increase revenue and guest engagement.

Brand: IHG (InterContinental Hotels Group)
Department: Food & Beverage / Guest Services
Reports To: Breakfast Supervisor / Hotel Manager

Job Summary

The Breakfast Attendant is responsible for providing a welcoming, clean, and well-stocked breakfast experience for hotel guests in accordance with IHG brand standards. This role focuses on food preparation, presentation, cleanliness, and exceptional guest service.

Key Responsibilities

• Set up and prepare the breakfast area before service hours

• Prepare and replenish breakfast items (hot and cold) according to IHG brand standards

• Ensure food quality, freshness, and proper presentation at all times

• Maintain cleanliness of the breakfast area, kitchen, and storage areas

• Follow all food safety, sanitation, and hygiene procedures

• Greet guests warmly and assist with questions or special requests

• Monitor inventory and restock supplies as needed

• Break down and clean breakfast area after service

• Report maintenance or safety issues to management promptly

Qualifications & Skills

• High school diploma or equivalent preferred

• Previous food service or hospitality experience a plus

• Strong customer service and communication skills

• Ability to work early morning shifts, weekends, and holidays

• Ability to stand for extended periods and lift up to 25–30 lbs

• Basic knowledge of food safety and sanitation practices

Physical Requirements

• Standing and walking for long periods

• Lifting, carrying, and bending as needed

• Working in a kitchen environment with hot equipment

Work Environment

• Fast-paced hotel breakfast service area

• Early morning hours (5:30a-10a)

Room Attendant – Job Description

Position Summary:
A Room Attendant is responsible for cleaning and maintaining guest rooms and public areas to ensure a clean, comfortable, and welcoming environment. This role plays a key part in guest satisfaction by delivering high-quality housekeeping services.

Key Responsibilities

• Clean and tidy guest rooms, bathrooms, and hallways according to hotel standards

• Make beds, change linens, and replace towels

• Replenish guest room amenities (soap, shampoo, coffee, etc.)

• Vacuum carpets, sweep/mop floors, dust surfaces, and clean mirrors/windows

• Empty trash bins and replace liners

• Report any maintenance issues, damages, or safety concerns to housekeeping supervisors

• Ensure proper use and storage of cleaning supplies and equipment

• Follow all hotel health, safety, and sanitation guidelines

• Assist guests with inquiries or requests in a friendly and professional manner

• Maintain housekeeping carts and stock rooms with supplies as needed

Skills & Qualifications

• Strong attention to detail

• Ability to work independently and as part of a team

• Good time-management skills and ability to meet deadlines

• Physical stamina to stand, walk, lift, and bend for long periods

• Basic understanding of cleaning chemicals and safety procedures

• Previous housekeeping or hotel experience is a plus but not required

Work Environment

• Fast-paced hospitality environment

• Requires flexibility to work weekends, holidays, and different shifts

• Frequent use of cleaning tools and equipment